---
title: Rewards Authentication Process
description: Your rewards are valuable and we want to protect them by verifying you are who you say you are.
---
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October 1, 2026
# Rewards Authentication Process
## Your rewards are valuable and we want to protect them by verifying you are who you say you are.
**Getting Into Your Transend Rewards**
A quick guide to the new sign-in step for Transend Rewards
**What changed**
To keep your rewards points safe, we now ask you to prove it’s really you before you go to the Rewards site. It’s a quick check with a code. Your points have real value, so this makes sure no one but you can get to them.
You’ll be asked for a code when you open Rewards. If you come back to Rewards within about 15 minutes, you won’t be asked again. After that, you’ll get a new code the next time.
**How to get in (using an email code)**
1. Log into Transend the way you always do.
2. Click **Rewards**.
3. Click the red **Activate with Transend Account** button.
4. A screen called **Verify Your Identity** appears. This is normal.
5. We send a code to your email. Open your email inbox.
6. Look for a message from Transend with the subject **“Your authentication code.”**
- Don’t see it? Wait a moment and check your **spam** or **junk** folder.
7. The email has a **6-digit code**.
8. Type that code into the box on the Verify screen and click **Continue**.
9. Done. You go straight to your Rewards.
**Want to use a phone app instead of email? (Optional)**
Some people prefer getting their code from an app on their phone instead of waiting for an email. If that’s you, set it up once.
**Before you start:** install a free authenticator app on your phone, like **Google Authenticator** or **Microsoft Authenticator**, from your app store.
**Important:** Once you set up an authenticator app, Rewards will always ask for the code from your app. You won’t get email codes anymore, and you can’t switch back on your own. If you lose your phone or want email codes again, contact Transend support and they’ll reset it for you.
1. Log into Transend on your computer.
2. Go to **Manage Account** → **Profile** → scroll to the **Security** section.
3. Under **Rewards Verification**, click **Set Up Authenticator App**.
4. You’ll see **“Setup link sent to your email.”** Open your inbox and find the email **“Transend - Set up your authenticator app.”** (Check spam if you don’t see it.)
5. Open that email **on your computer** and click **Set Up Authenticator**.
6. A page opens with a **square barcode**.
7. Open the authenticator app on your phone and **scan the square barcode**.
8. The app now shows a **6-digit code** that changes every 30 seconds. Type it on the page and click **Continue**.
9. Go back to your Transend profile and click **Done? Refresh**. It shows **“Checking...”** for a moment, then says **“Authenticator app is set up.”**
- If it says **“Not set up yet,”** finish the steps in the email, then click **Refresh** again.
From now on, when you go to Rewards, just type the current code from your app instead of waiting for an email.
The setup link works once and expires in 5 days. If you click the button several times, we’ll only send a few emails an hour. Use the newest one.
**Didn’t ask for a setup email?** Don’t click the link in it. Someone may have your password. Reset your password right away (choose **Forgot password** on the sign-in page) and contact us at **transendsupport@nexamotiongroup.com**.
**If something goes wrong**
- **The email code never showed up.** Wait a minute, check your spam/junk folder, or click **“Resend”** on the screen to get a new one.
- **The code didn’t work.** Codes stop working after a few minutes. Click **“Resend”**, get a fresh code, and try again.
- **“We already sent you a setup link.”** You asked for several setup emails close together. Use the newest email in your inbox (or spam), or try again in an hour.
- **It says you need to contact your administrator.** This means your account isn’t set up for the code yet. Reach out to Transend support and they’ll help.
- **Lost your phone or want to switch back to email codes?** Contact Transend support. They can reset your verification for you.
- **Still stuck?** Email **transendsupport@nexamotiongroup.com** and we’ll walk you through it.
*That’s everything. It only takes a few seconds once you’ve done it once.*
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