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How to Edit Users, User Phone Number and Change Email

Edit your users - privileges and user information or change user emails quickly through your account.

Changing user name or phone number

  • Select the down arrow next to your name
  • Select "Manage Account"
  • To the right of "Manage User" select "View"
  • Select the user you need to edit
  • Under "Edit User" you can change the users name and phone number
  • Select "Save" to complete the change

 

Changing email - A new user will need to be created

  • Create a new user before deactivating the old email
  • Select the down arrow next to your name
  • Select "Manage Account"
  • To the right of "Manage User" select "View"
  • Select "Create User" and enter the requested information
  • Select "Create User" to save the changes
  • Once you have created the user, on the "Manage User" page, select the user you just created
  • Select "Edit Privileges" tab
  • Select "Is Admin" if this user should have administrative right. You can turn on or off for any user. Administrative rights allow the user to make changed to the account and has access to the wallet feature and ability to pay bills. Admirative rights also allow you to control the "Manage User" page.
  • Select "Update Privileges"

De-activate an email

  • On the "Manage Users" page, select the email you want to deactivate. If you are deactivating your current username, log on to the new username you just created to do this step.


  • Switch the "Is this user active?" button to off, select the "Save" button at the bottom

Restore access or view inactive users

  • Select the "Is Active" to show inactive users
  • Select your user you want to restore
  • Edit the person's information and select the "Is this user active?" button, select the "Save" button at the bottom
  • Select the "Edit Privileges", select "Is Admin" if you wish to make the user an admin, select "Update Privileges" to save the changes

 

Need assistance? Contact Transend Support at support@transend.us